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CTI has been performing security
engineering and consulting services to our customers since the
company was founded in 1995. CTI’s methodology when approaching
security consulting engagements is that security is not achieved
only through the implementation of any single product or feature;
nor is it a finite objective that once achieved will guarantee
complete protection from all unknowns. Security is instead a process
that exists within the network and those that use and manage it.
The process is augmented with tools and
products and its ultimate goal is to achieve an acceptable balance
in managing the risk associated with the operation of the network.
This balance can be thought of in terms of how to decide when a new
security product or feature should be implemented within the network
– on one side of the scale are the time, effort, and financial
resources invested as well as the possible loss of performance or
functionality that could result from the implementation of certain
products or features. On the other side of the scale is the actual
security benefit realized by the implementation. CTI engineers have
the skills and experience to help your organization achieve this
delicate balance and get the most out of your security investment.
Security Services offered by CTI
include (but are not limited to):
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Vulnerability Assessment |
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CTI’s network and security
assessment services review all aspects of the data and voice
networks and provide recommendations to maximize security,
reliability, and availability. Organizations will benefit
from the following deliverables:
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Identification of
vulnerabilities that need to be immediately addressed
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Verification of security
products and features already in place
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Prioritize security projects
for future implementation
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Assess
the real-world threat to network assets
Using the state-of-the-art
tools, appropriate network devices are scanned to analyze
the profile of each device and determine if any corrections
are indicated. Device profiles are compared to a database of
known weaknesses, yielding recommendations on a per host
basis. Our engineering staff then analyzes the data that is
produced during the scan. Deliverables include a full report
of the data produced by the scans, a briefing for managers,
security personnel, and any other pertinent staff members
with a list of prioritized recommendations for taking
corrective action. The engineering staff at CTI can also
perform security product evaluations to determine the most
appropriate solution(s) for a given problem. Our engineering
staff will assist in differentiating the technical and
business requirements as well as the priority of the
security products being evaluated. The customer then
approves a short list of products to evaluate against the
requirements. Products can then be tested in a laboratory
network. Deliverables from the laboratory testing include an
evaluation report on each product tested and an unbiased
recommendation of the optimal solution.
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Security Policy Development |
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CTI understands that any
security policy must satisfy business objectives as well as
the technical aspects of securing a company's information
assets. Part of developing a secure network is crafting a
set of organizational security policies. These policies
establish the rules and guidelines that system and network
engineers can use when deploying solutions. This policy
would then guide how network engineers install and configure
firewalls, intrusion detection systems and other network
equipment. Developing a useful, practical, and feasible
network security policy document can be very time consuming,
especially if you are unsure about all the possible
technical and practical implications of certain decisions.
CTI can help your organization develop and deploy a
comprehensive security policy
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CTI Delivers Cisco’s Threat Control and Containment (TCC)
Security Solutions |
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CTI performs a wide range of
services from single firewall installations to complex
rollouts of comprehensive security solutions for
organizations with thousands of users. Security solutions
are installed with customer approved hardware and software.
CTI offers well-trained and experienced security
professionals to manage and implement any security project.
Coleman Technologies, Inc. was honored by Cisco System’s
with the 2004 US Outstanding Performance in Security award
(Cisco’s national award for all US markets). Cisco
performance awards are based on the demonstration of Cisco
“best practices” and innovative successes in Security
deployments and implementations. Securing networks and
mission critical applications requires complete integration
between all security products and services; this is the
basis of the Cisco philosophy on network and infrastructure
security. CTI engineers have extensive experience
implementing all of Cisco’s Advanced Security products
including: Cisco ASA security appliance for firewall and VPN
services, Cisco IPS sensors and modules for in-band
intrusion prevention, Cisco NAC Appliance for network based
security policy enforcement, Cisco Security Agent for host
based intrusion prevention, Cisco Security Manager for
consolidated management of all security components, and
Cisco MARS for security event management with event
correlation, incident identification, reporting, and
alerting.
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Wireless Network Focused Analysis |
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Wireless networks are
inexpensive, simple to deploy and very attractive for an
increasingly mobile workforce. Unfortunately, wireless
access points are designed for ease of use, not security.
They often ship with protective measures disabled, and are
easily installed without IT's knowledge or permission. CTI
provides a broad range of protection solutions including
WEP, LEAP and VPN isolation to establish safe, secure
wireless operations.
A thorough risk analysis provides upper management with a
business case for prioritizing and justifying future
security expenditures. Depending on the scope of the risk
analysis, the project may involve assessing sensitivity,
criticality, threat, vulnerability, and susceptibility to
penetration. Results of these assessments are compared to
business assessments and the relative value of corporate
information. Deliverables include assessment reports, a
briefing for security personnel and management, and a list
of prioritized recommendations.
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Network Monitoring
/ Managed Services |
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CTI maintains a Managed Services
Group (MSG) that provides Day-2 support and Proactive
Network Monitoring services to maximize uptime of critical
IT resources and prevent and minimize downtime and negative
impact to a customer’s business. By utilizing CTI Managed
Services and proactive network and IPT monitoring services,
customers can increase network security and stability while
lowering the cost of system maintenance and administration.
Comprehensive management and security services enable
customers to outsource critical information technology
functions and simplify the management of their IT
infrastructure. Its implementation enables small and
medium-sized organizations to stop spending all of their
internal IT staff’s time on maintenance and troubleshooting
and instead have them focus on more strategic projects.
Comprehensive management and security services can reduce
the administrative overhead for your customers while
providing an up-to-date, stable, secure infrastructure to
run their day-to-day operations.
Small and medium-sized organizations typically want to work
closely with IT service partners to establish customized IT
support strategies. They seek trustworthy service providers
to support their critical IT systems with the knowledge that
those providers will have access to their confidential data.
Managed services, security, and associated support offerings
expand their ability to address customer needs and fill a
gap left by traditional consulting companies.
Overview:
CTI’s suite of managed services
offerings is designed to assist clients in maintaining and
supporting their network and IT infrastructure. Coleman
Managed Services was developed to remotely support client IT
and IP Communication infrastructures, twenty-four hours a
day, 365 days a year. Coleman Technologies’ offering is a
flexible service that includes monitoring and reporting,
management of alerts to resolution, preventative IT and
security support tasks, IPT support, as well as strategic
planning and consultation in one complete package to assure
the optimal performance of your infrastructure.
Coleman Technologies’ managed services will reduce the time
to detect and resolve network, system and application
problems through its 24-hour on-line remote network
monitoring and management system, and achieves this without
the use of costly agents.
* Simplified Version of Coleman Technologies, Inc.
Managed Services
Coleman
Technologies, Inc. Managed Services covers the following key
areas:
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Faults
– Coleman Technologies continually monitors the client
network, system and application environment, providing
alerts that enable rapid identification of problems
based on customer-defined threshold limits. All critical
alerts can result in immediate customer notification
through paging and\or email. In most cases, Coleman
Technologies will process the alert and remotely resolve
the problem without the client being aware there was
ever an issue.
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Asset Management –
Infrastructure asset reporting tracks IT assets by IP
address, node name and software image for capacity
planning, maintenance and regulatory documentation
purposes.
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Performance –
Monitors networks, systems and applications, providing
hourly, daily and weekly reports on key IT metrics, such
as CPU, memory and disk. This enables rapid
identification of potential problems (i.e.,
over-subscription) before they impact IT service.
Coleman
Technologies, Inc. Managed Services is ideal for:
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Clients
that are interested in remote management of their IT and
IPT resources
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Clients that are interested
in avoiding crisis situations through a preventative
approach to IT maintenance
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Clients with limited network
staff and budgetary resources
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Clients interested in
improving the consistency and discipline of IT operation
(best practices)
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Clients that want to reduce
the risk of data loss, virus attacks and security
breaches
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Clients that wish to gain
additional time for their internal IT staff by
outsourcing non-strategic but essential operations
activities
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Clients with rapidly
expanding network infrastructures
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Clients interest in
completely outsourcing their network operations
Service
Benefits:
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Cost-saving proactive
maintenance – utilizes best practices and technologies
that focus on targeting the root cause of problems
before they degrade serve – in contrast to simply
detecting a problem as it occurs
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Enhance staff productivity –
CTI’s experts manage IT and IPT projects for a fraction
of the cost of having these highly trained professionals
on staff. Today’s Microsoft based technologies require
that staff or consultative resources have experience in
NT, SQL Server, Exchange Server, Terminal Server, IIS
Server, Site Server, Proxy Server, LAN/WAN technologies,
desktop operating systems and deployment technologies.
With over 30 certified Cisco engineers and the largest
staff of IP Telephony certified engineers in Florida,
CTI is uniquely positioned to offer end-to-end
solutions.
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Predictable costs – for a
manageable and predictable monthly fee, CTI Managed
Services allows small to mid-size companies to leverage
the same advantages and efficiencies that larger
companies have derived for years from the resources and
tools they can afford to purchase
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Predictable operations,
reduced business interruption – outsourcing and
centralizing maintenance shortens time to service when
there is a computer problem. Getting systems back up and
on-line as quickly as possible reduces losses due to
business interruption. Proactive system monitoring and
regularly scheduled maintenance helps to ensure that
system downtime is expected and planned for.
Managed
Services Group Offerings:
CTI offers two levels of ongoing support. Day-2 support
provides reactive support for any issues the customer faces
on supported devices or software. The customer can call into
the NOC to create a ticket based on priority that will be
resolved by CTI engineers. Monitoring & Managed services
provide proactive and preventative support services for
business critical systems and operations. Day-2 and
Monitoring support both come in 8x5 and 24x7 levels.
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